“The only independent automotive shop in Waxhaw, NC”
Henn Automotive opened its doors in January 1999. Since childhood, Mike Henn had dreamed of owning his own auto repair facility. His passion for cars and trucks developed into a business when he was only 25 years old. He and his wife Susan picked the location, constructed the building and started with a staff of just two technicians. Now, many years later, Henn Automotive has a full staff of ten technicians and a full time receptionist. Mike treats everyone with the utmost respect and repairs only what is necessary or requested by the customer. Everyone at Henn Automotive aims to make efficient repairs and get customers back on the road safely, which in the end saves the customer money.
When your car is in need of repair or maintenance, it is typically inconvenient. We at Henn Automotive strive to make the experience as trouble-free as possible. We aim to educate our customers on which repairs are necessary and on any potential problems that may arise with your vehicle.
WE INSTALL QUALITY AND CONFIDENCE, not just parts
WE SPEAK IN TERMS YOU CAN UNDERSTAND, not mechanic talk
WE ONLY FIX WHAT IS NECESSARY, we don’t upsell services – an honest repair makes for a happy customer.
WE BUILD RELATIONSHIPS WITH OUR CUSTOMERS, we want to be your family’s auto repair service for years to come. If you are looking for coupons or specials… that isn’t how we operate. We give you our best price and service EVERY DAY.
Mike and Susan believe in giving back to the community, and with so many great non-profit organizations in the area, it isn’t difficult to do. The Henns recognize the value and importance of donating and volunteering in the community. Waxhaw Elementary, Cuthbertson, Boy Scouts and Cub Scouts Pack 53, and the Humane Society of Union County and Project2Heal are just a few. The couple volunteer regularly at Union Academy Charter School in Monroe, where their children have been students. Susan is a UA Foundation Board member and helps with fundraisers for the school.
Meet Mike and Susan Henn
Mike is the President, Manager and Service Writer. Born in Atlanta and raised in New Jersey, Mike grew up watching and learning from his dad as they worked together on the family cars. At 17, he apprenticed at a Porsche Mercedes dealership where he worked his way up and eventually moved to Charlotte in 1997. After purchasing the land and building the shop – Mike opened Henn Automotive in January of 1999. Mike enjoys working on anything with an engine. There really isn’t much he won’t tackle, but he is especially happy fabricating and welding.
Susan is Vice President and handles marketing, accounting and human resources for the shop. Born and raised in New Jersey, Susan has a Marketing degree and worked as an Accounting Manager in New Jersey and Charlotte prior to opening Henn Automotive. She works at the shop every day and enjoys helping as a fundraising volunteer at Union Academy Charter School in Monroe where their kids attend.
Meet the front office staff
Your first encounter at Henn Automotive will most likely be with our friendly and knowledgeable staff at the front desk. Henn Automotive stays very busy and this reliable group keeps everything organized to get you back on the road quickly!
Taryn started with us in 2017 and is our detail oriented Office Manager. Her background is in bank management and her organization skills are amazing. She can schedule your appointment, handle invoicing, acquire repair estimates and keep you informed throughout the repair process.
Rochelle joined us in 2018 and assists Taryn in juggling customers, vendors and technicians to help get your car ready for the road! Rochelle has an extensive background in customer service and she is a always willing to help!
Tim, our service writer, has an extensive background in auto repair from years as a mechanic and an understanding of all makes and models. He is able to explain your repairs in terms that are easy to understand.
Brandon, is Mike and Susan’s eldest and began working part time during high school. He attends SPCC at night and works full -time at the shop, since graduation from Union Academy. He is taking on every aspect of the business and is a large part of the day to day work.
Francesca, is our part-time customer care representative that helps get customers checked in and out, invoicing and customer updates.